Frequently Asked Questions........
What areas do you cover?
All Mopped Up operate within East Dorset, West Hampshire and the New Forest, including Christchurch, Burton, Bransgore, Highcliffe, New Milton, Barton-on-Sea, Milford, Sway, Burley, Ringwood, Crow Hill, Poulner, Tuckton, Southbourne, Boscombe, Bournemouth, Branksome, Westbourne, and Poole. This list is not exhaustive. If you live outside of these areas please contact us and we will be happy to let you know if we can provide our service to you.
Do I need to sign a contract with you?
No. All Mopped Up does not require a contract to service your home.
How much will you charge to clean my home?
We tailor our service to suit your requirements. To be able to supply this type of personal service we like to visit you in your home to discuss how we can best help you. Our estimates are free and prices are based on the size of your home and the type of cleaning you require.
Do I have to have the whole of my home cleaned on every visit?
No. If you don't need your whole home cleaned regularly but just require assistance with specific areas we offer 'timed' cleaning to assist you. When you book a 'timed clean' our team will be booked out to you for that specific period. During the time booked we will undertake our usual high standard of professional quality cleaning in your home, but in the specific areas directed by you. In this way we will concentrate on the areas of most concern to you whilst you can take care of the more menial tasks yourself. Timed cleans are offered for a minimum period of 1 hour.
Do I have to be present when you visit to clean my home?
No, not unless you would like to be. We are happy to clean whether you are at home or at work. Each clean is supervised and we offer a key security system for the times when you are not at home.
Is there anything I need to supply?
All Mopped Up arrive at your home fully equipped to clean for you. We carry specially formulated industrial-strength cleaning products which are kind to the environment and safe for use in your home. We are more than happy to use cleaning products provided by our customers but we will not accept any responsibility for those products.
I have pets. Will this cause a problem?
We deal with many pets on a daily basis and will work with you to arrange the best solution for your pets whilst we are cleaning your home.
What if I have booked a regular day and time for you to clean my home and I need to change it?
Please just telephone us and let us know and we will happily reschedule for you. Please note that we do require a minimum of 48 hours notice of any changes to avoid cancellation fees being charged to you.
How do I pay?
Payment must be received on the day your clean is carried out. We accept payment by cash, cheque or direct bank transfer. Payment will be collected by the team carrying out the clean.
What if I am not pleased with my clean?
Our work is 100% satisfaction guaranteed. In the unlikely event that you are not satisfied with your clean, simply contact us within 24 hours and we will gladly attempt to remedy the situation.
Are your staff insured to clean my home?
Yes, All Mopped Up carries insurance for all its staff.